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For detailed shipping rates and delivery timelines by region, visit our Shipping Timeline page.
Important Shipping Update for Our U.S. Customers
Shipping to the US has resumed. A flat shipping rate of $15 USD applies (inclusive of all duties, taxes, and tariffs).
Processing & Dispatch
You will receive a tracking number by email once your order has shipped from our Hong Kong studio, approximately 5–7 business days from order date.
Where do we ship to?
We ship worldwide (no PO Boxes, APO, or FPO addresses):
- North America: United States, Canada, Mexico
- Oceania: Australia, New Zealand
- Europe: Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, Netherlands, Norway, Poland, Portugal, Serbia, Spain, Sweden, Switzerland, Turkey
- Great Britain: United Kingdom
- Asia: Hong Kong, Mainland China, Macao, Taiwan, Japan, South Korea, Singapore, Malaysia, Philippines, Thailand, Indonesia, UAE, Vietnam
Courier Services
HK e-Express (default), SF-Express, HK Speedpost, USPS (USA), DHL, FedEx, UPS.
International Taxes & Duties
All international packages are shipped DDU (Duties & Taxes Unpaid). Customs duties and import taxes are the buyer's responsibility. We cannot advise on amounts as they vary by country — please contact your local customs office. We are unable to reimburse duties and taxes paid upon delivery.
🇪🇺 Note for EU Customers
Under EU consumer law, we are required to deliver your order within 30 days of purchase unless otherwise agreed. If we are unable to meet this timeframe, we will notify you promptly and you will have the right to cancel your order for a full refund.
Lost Parcel / Late Delivery
Once a package has been dispatched, Aurous Atelier is not liable for delays or non-delivery. We do not accept refund requests due to late delivery as it is outside our control. If your order is overdue, contact us at support@aurousatelier.com and we'll investigate with the carrier.
Unsuccessful Delivery / Returned Packages
Packages may be returned due to incorrect/incomplete address or unclaimed delivery attempts.
Re-Shipping Service
We offer re-shipping for returned packages. Buyers cover re-shipping and handling fees. Contact support@aurousatelier.com to arrange.